The Roads & Transport Authority in Dubai is always keen on using the latest technologies in delivering a diverse package of services as well as upgrading them to bring them at par with the best international standards adopted in advanced countries, out of its firm commitment to deliver smooth, speedy and transparent services to meet the needs of community members, and advance the transport sector to excellence standards.
In keeping with this drive, the Public Transport Agency and Dubai Taxi Corporation at the Roads & Transport Authority have launched the next generation of the booking & dispatch system for taxicabs known as Dispatcher 8. The system has been upgraded in all taxicabs affiliated to the Dubai Taxi Corporation totaling 3,100 vehicles, excluding the Dubai Airport Taxi fleet, which comprise 400 cabs.
A statement to this effect was made in a press conference recently held in the Head Office of the Public Transport Agency & Dubai Taxi Corporation in the presence of the Acting CEO of Public Transport Agency Ahmed Al Hamadi, and the Acting CEO of Dubai Taxi Corporation Mansoor R. Al Falasi, in addition to Adel Shakeri Director of Transport Systems at the Public Transport Agency, and directors & officials from both entities and media representatives.
“The new generation will play a vital role in uplifting and enhancing the Booking & Despatch service through adding extra values & features to the work mechanism in order to streamline the booking & dispatch process for users of taxi booking service in Dubai Emirate, and ensure a smooth, speedy and accurate taxi service for lifting customers handily to their different destinations.
“The project brings about a host of benefits, including the introduction of value-added features such as verbal notice about Speed Control, and using an advanced technology for despatching taxis orders more effectively in order to reduce wasted kilometers. It also features an advanced technology for dispatching taxi orders with the aim of reducing the time taken by the vehicle to reach the client, besides directing the driver via the map to the client’s destination, and adding 20 dirham as a surcharge that will be automatically applied upon entering the boundaries of Sharjah Emirate, rather than adding it manually as is the case at the present time,” added Al Hamadi.
Speaking about the other benefits of the new system, the Acting CEO of Public Transport Agency, said, “The new system is set to improve the service delivery and the functionality of the system in terms of generating reports. The system will be able to issue more than 60 reports, and improve the accuracy of demarcated boundaries of areas specified in the system’s built-in maps, besides its adaptability to peak hours in handling orders according to events and activities, as it will be easy to incorporate them as a routine in the system.”
For his part, Mansoor R. Al Falasi, Acting CEO of Dubai Taxi Corporation said, “The demand for taxi service is on the rise given the prevailing urban development seen by Dubai Emirate rendering it a key economic hub and a magnet for investors and businessmen from all corners of the globe. This development process will uplift the fleet’s efficiency by enhancing the processes thanks to the multiple features embedded in the system, and the speedy processing of customer orders through managing the booking and dispatch processes assisted by information technology.”
“The RTA is continuing its drive towards introducing innovative solutions and superior services to citizens, visitors and tourists hailing from all over the world. The new system will improve the flow and exchange of information between the RTA and the relevant parties besides slashing the time taken by the vehicle to reach the client,” said Al Falasi in a final remark.