Dubai Airports has introduced the first ‘silent airport’ project aimed at significantly improving the ambiance both inside and outside Dubai Airport by eliminating unnecessary announcements and banning noisy aircraft.
The ‘silent airport’ project will dramatically reduce the number of public announcements made across all 3 terminals at Dubai Airport which has become the world’s 4th busiest airport for international passenger traffic.
Customer research shows that when combined with mandatory security and ad hoc broadcasts, the resulting noise serves more to confuse than inform as passengers become overloaded with information and consequently ‘switch off’ from hearing their flight call.
Paul Griffiths, CEO for Dubai Airports commented..
“Over the past 10 months we have worked closely with our customer airlines to limit announcements to a maximum of 2 per flight,”
As a result we have cut the number of daily announcements from over 2,000 across all 3 terminals at Dubai Airport to less than 700 with no impact on Dubai Airports departure performance. If anything, passengers can now hear their flight announcements more clearly, and they certainly appreciate the quieter environment,”
Dubai International Airport is one of the few airports worldwide and the first in the Middle East to introduce the ‘silent airport’ concept. To ensure a smooth transition, Dubai Airports has enhanced the quality and presentation of data on flight information display screens located throughout Dubai Airport. Airline and airport ‘May I Help You’ staff are also actively reminding passengers to arrive at their gate on time.
In a separate initiative, and as part of its corporate social responsibility programme, Dubai Airports, in conjunction with the Dubai Civil Aviation Authority, has announced the phased withdrawal of older generation aircraft that do not conform to international noise and emission standards set by the International Civil Aviation Organization (ICAO).
ICAO classified Chapter 1 and 2 aircraft will be banned from operating cargo flights at Dubai International from October 31 this year and passenger flights effective from March 27, 2011 consistent with the International Air Transport Association’s (IATA) seasonal schedule change.
In order to ensure that operators are not unreasonably affected, Chapter 1 and 2 aircraft will be allowed to continue operations at Dubai World Central-Al Maktoum International until April 1, 2012.
“Limiting noise and emissions is critical to the long term sustainability of aviation and this is an incremental step forward in that process,”said Griffiths.
“Not only does this programme reduce the airport’s environmental footprint, it does it in a way that respects the business and operational needs of the airlines that serve and provide significant economic and social benefits to our community,” he added