Dubai Airport Passenger Services


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Passenger Services at Dubai Airport

Dubai International Airport is renowned for providing the very best services and facilities to passengers travelling through Dubai Airport. Aswell as the vast array of passenger services that are available at Dubai Airport, there are several online services available for Dubai Airport which are accessible 24 hours a day. These currently consist of 4 online services such as Al Majlis, Airport Pass Management System (APMS), Executive Flight Services (EFS) and the Dubai International Hotel (DIH) online reservation service.

Dubai Airport is a non-smoking environment, however, there are enclosed ventilated smoking rooms in Dubai Airport situated in Concourse 1. Separate prayer rooms at Dubai Airport are also available for women and men. Wi-Fi Internet access at Dubai Airport is available free of charge throughout the airport. All the terminals at Dubai Airport provide a wide choice of local, continental and fast food restaurants and passengers can purchase a wide variety of goods from the Dubai Airport Duty Free shops. Dubai Airports children’s play area with a play zone and a mother’s lounge is located between gates 12 and 14.

The sections below contain a full list of all the various Dubai Airport passenger services & facilities that are available to anyone passing through the Airport. Simply follow the links in each section below to find out more detailed information on each of the particular passenger services and facilities at Dubai Airport.


Car Hire at Dubai Airport

Dubai Airport Car HireAll major car hire companies are represented at Dubai Airport and you can find out more information on each car hire service and facility on our dedicated information page on Dubai Airport car rental.

You can also go directly to each of our dedicated pages on all of the major car hire companies based at various locations in and around Dubai Airport by using the links on the navigation bar at the top of this page under Dubai Car Hire.


Shopping at Dubai Airport

Dubai Airport ShoppingPassengers travelling through Dubai Airport are literally spoilt for choice when it comes to shopping at Dubai Airport. Dubai Duty free is the biggest duty free operation worldwide so you can be sure to find whatever it is that you may be interested in purchasing.

Dubai Duty Free has a wide variety of products on offer at the Sheikh Rashid Departures concourse and the departures hall ground floor level adjacent to Terminal 1. A dedicated desk for bulk purchases is also available at Terminal 2.


Help and Information Desks at Dubai Airport

Dubai Airport Information DesksThere are various help and Information desks at Dubai Airport and dedicated travel information desks at Terminal 1 and Terminal 3.

The Department of Tourism and Commerce (DTCM) operates Dubai Airport’s information desks and provides tourist information, maps and tours in Dubai. the DTCM can be contacted direct on (+971) 04 224 5252 or you can visit their website at www.dubaitourism.ae


Dubai Airport Bank & Money Facilities

Bank Facilities Dubai AirportDubai Airport offers passengers banking services and ATMs at each terminal building. There are 24 hour bureaux de change facilities near gates 8, 18 and 22 and a 24 hour post office near gate 18 at the Sheikh Rashid Departures concourse at Terminal 1.

Dubai Duty Free can also provide passengers with foreign exchange, banking and Internet facilities. Touch screen Internet kiosks which can take credit card payments are also available opposite the DCA First Class Lounge near gate 9 and the Irish Village.


Al Majlis Service – Dubai Airport

Al Majlis Dubai International AirportThe Al Majlis Service at Dubai International Airport is a special passenger facility that was introduced in 1998. Passengers at Dubai Airport who use the Al Majlis service are able to benefit from a specialised and personalised service. The Al Majlis service at Dubai Airport provides passengers with special check in, immigration and baggage clearance facilities. This means that passengers who use the Al Majlis service can finish any travel formalities promptly and then organise to be escorted to the Sheikh Rashid Terminal by any transportation the passenger chooses, such as by bus or limousine.

Follow this link for more detailed information on the Al Majlis Passenger Service at Dubai Airport.


Dubai Airport Restaurants & Bars

Dubai Airport Bars & RestaurantsPassengers travelling through Dubai Airport are literally spoilt for choice when it comes to finding somewhere to have a drink or get something to eat at Dubai International Airpot from fast food to speciality cuisine to an Irish pub. The Food Court is located on the Departures Level between Gates 113 and 115. Restaurants such as McDonalds, Round Table Pizza, Le Matin Francais, Bistro (Lebanese), Jashan (Indian) and Tansu Kitchen (Chinese and Mongolian barbeque) can be found in the food court at Dubai Airport.

The Irish Village which serves typical Irish fare is located next to Gate 123. The main restaurant in the Sheikh Rashid Terminal is Safar and is divided into 3 sections which are the bar, called Pint 19, the Buffet area and the a la carte restaurant with an open kitchen offering international cuisine. Starbucks the international coffee house chain can also be found situated near Gate1.

Our dedicated section on Dubai Airport Bars & Restaurants lists all the various establishments, their contact details and where they are located. There is also a section which includes a list of which restaurants & bars are located at Dubai Airport’s Terminal 3 building.


Dubai Airport Conference and Business Facilities

Dubai Airport Business FacilitiesPassengers have a choice of two business centres within the Concourse. Firstly the Connect Business Centre within the Dubai International Hotel has 5 meeting rooms which can accommodate from 6 to 18 delegates and a conference room which can cater for up to 60 delegates. Passengers at Dubai Airport also have access to state-of-the-art communication systems, 8 work stations and full secretarial and office support facilities, Contact: (+971) 04 216 4278 – www.dih-dca.com / Fax: + 971 4 2245955/2245956.

Secondly Global Link at Dubai Airport near Gate 16 on the Departures Level provides passengers with 6 ISD booths, workstations with Internet connections, fax services and secretarial service round the clock.

Full support services are available at Dubai Airport and there are also several first and business class lounges which have workstations and Internet access in both Terminals 1 and 2. VVIP and VIP lounges with private offices and showers are available for passengers using Dubai Airports Al Majilis facility which must be booked 24 hours in advance.

Meeting rooms are also available adjacent to Terminal 2, in the Regus facility – Contact: (+971) 02 414 6666 – www.regus.ae


Facilities & Services For Disabled Travellers

Disabled Passengers Services at Dubai AirportThere are desks located throughout Dubai International Airport and between rows A and B in the Departures hall which are dedicated to disabled passengers and passengers with special needs. For more information, take a look at our dedicated section on Disabled services & facilities at Dubai Airport.

Electric carts are available at Dubai Airport for transporting passengers to and from the concourse. Within the concourse there are dedicated lounges for passengers with special needs and unaccompanied minors located near Gates 9 and 22.

Dubai Airport provides special assistance services for Passengers with Restricted Mobility (PRM). If you are travelling through Terminal 1 or Terminal 2, it is important that you ask the airline you are travelling with to notify Dubai Airport about any specific requirements you may have. To contact the special assistance help desk at Dubai Airport call (+971) 04 216 2016 or if you are travelling via Terminal 3 on Emirates Airline, please contact Emirates Special Services on +971 4 505 7119 or +971 4 505 5053.

Electric carts are available to transport passengers requiring special assistance at Dubai Airport to and from the Sheikh Rashid Departures concourse. From here, disabled passengers at Dubai Airport can access the specially dedicated lounges near gates 9 and 22. There is also a dedicated lounge available in the Arrivals Hall for disabled travellers. Assistance is available for those with special needs and passengers should request special assistance from their airline before travelling.


Other Facilities at Dubai Airport

There is a 24-hour fully equipped medical centre at Dubai Airport which is located on the ground level of the Terminal 1 Sheikh Rashid Departures concourse near gate 13. Contact: (+971) 04 216 4950.

There are also prayer rooms at Dubai Airport for either men or women, a lounge for women, a children’s play area and the the G-Force Health Club with a swimming pool, gym and massage facilities. Contact: (+971) 04 216 4257.